Joanna Real Estate In China

Established in 1993, Joanna Real Estate has rapidly expanded to become one of the largest & well respected luxury residential service providers, covering the six of the major economic hubs Beijing, Shanghai, Tianjin, Nanjing, Suzhou and Guangzhou.

With over 450 highly-trained expatriate and local professionals, speaking a multitude of languages, we are able to provide a stress-free and efficient relocation experience to any individual looking to move to China. Our extensive property database guarantees our clients have a wide variety of choices, ensuring they find the most comfortable and suitable accommodation.

Our Service Scope Service to the Expats:
	Pre-move Preparation
	Orientation Service
	Home Search
	Tenancy Management
	Departure Service
	Immigration Service

Service to Corporate HR:
	Lease Contract Portfolio Management
	Payment Management
	Immigration Documentation Management
	HR Housing Policy & Housing Allowance Benchmark Study
	Regular Reporting System
	On-site Administation Support

Joanna Real Estate is fully aware of the fact that our success hinges closely to our client’s success. We like to combine our goals and resources with the objectives and needs of our clients to ensure every one of our clients is extremely satisfied with their property and our service and our client’s HR & Admin are relieved of often complex relocation work. In this way we meld a strong partnership with our clients and ensure a harmonious experience.

Joanna Real Estate Service

Joanna Real Estate provides “one-stop”, cost-effective, Residential Relocation Solutions to both Corporate HR and Expats in China. Our service begins from the very moment our clients voice their intention of relocating in China and continues through these comprehensive steps:

• Questionnaire and Basic Need Analysis
• Airport Pick-up
• Welcome Package
• JRE Relocation Guide Book                                            
• International School Guide Book                                  
• JRE Bilingual Taxi Book                                         
• City & Property Map                                                                          
• Guide to Everyday Chinese                                               
• Chinese Business & Culture Book
• JRE Welcome Letter &Tips on Home Search       

Step 2  Orientation Service

• Airport Pick-up & Welcome Package
• International Schools Inspection & Registration  
• International Clinics and Hospitals Visiting                     
• City Tour, Shopping &Entertainment Facilities’ Introduction
• Brief Cross-Culture Training

Step3  Home Search

• Home Search/ Property Selection
• Lease Negotiation and Signature
• Moving-in Preparation

Step 4  Tenancy Management Service

• Pre-inspection Before Move-in
• Move-in Check
• 24/7 Maintenance & Follow-up Service
• Every Two Months Follow Up E-mail or Calls to the Client
• Customer Satisfaction Survey

Step 5  Departure Service

• Assistance Sending Cancellation Notice to Landlord
• Conduct Move-out Check 15 days before Check-out Date
• Move out Check
• Get Back Security Deposit

Step 6  Immigration Service

• Local Authority/Police Station Registration
• Accompany Health Check
• Application of Visa, Residence Permit and Working Permit

• Establish Lease Contract Management Chart
• Update the Contract Management Chart every month
• Conduct Lease Renew & Termination
• Monthly Business Review Meeting with Corporate HR

Step 2  Payment Management

• Payment Management Include Rental, Utilities & Maintenance fees Payment
• Collecting Official Rental Receipts from Landlords for Corporate
• Prepare Monthly Rental Payment Management Chart 15 days before Payment Month
• Prepay the Utilities & Maintenance fees for the clients and get reimbursement from Corporate every month
• Prepay the 1st month rental & deposit for Corporate
• Negotiate Corporate/Bank Guarantee Letter instead
• Cash Deposit for Corporate

Step 3  Immigration Documentation Management

• Establish & Update Immigration Documentation Management Chart
• Conduct all the paper work & Process to obtain Visa, Residence Permits & Work Permits
• Conduct Visa, Residence Permits & Work Permits Documents Renew & Termination
• Inform Corporate HR of most updated Government Regulation

Step 4  HR Housing Policy & Housing Allowance Benchmark Study

• Quarterly Real Estate Leasing Market Analysis
• Expat Housing Policy Consulting
• Expat Housing Budget Benchmark Study Every year

Step 5  Regular Reporting System

• Daily Activity Report during each relocation case being following
• Monthly Contract Management Chart (lease summary)
• Monthly Payment Management Chart
• Monthly Immigration Tracking Report
• Quarterly Real Estate Market Analysis
• Yearly Up-to-date Benchmark Study

Step 6  On-site Administration Support

• Provide full time/part time onsite service staff for corporate
• Provide general management of expat for Corporate HR

Joanna Real Estate Advantage

Joanna Real Estate’s advantage edge is comprised of the following aspects:

• Nationwide Coverage: Joanna real estate is a professional Residential Relocation Company with 6 wholly owned offices in 6 of the main cities in China: Beijing, Shanghai, Tianjin, Suzhou, Nanjing and Guangzhou. All the JRE offices have been operating for more than 4 years, and have demonstrated the ability to meet the Relocation Service Needs of Citi Group over the past three years. All of JRE’s offices are independently operated, but centrally managed by the JRE head office in Beijing. Therefore they all follow the same rules, regulations and service process & procedure.

• Long Time Operation in China Especially in Beijing & Shanghai: Joanna real estate was established in 1998 (1998 or 1993) in Beijing and 2002 in Shanghai. Over 10 years of real estate experience in China has enabled Joanna real estate to become very familiar with the Residential Real Estate market, and consistently improve its service processes & procedures in order to meet rapidly growing customer needs. Also, JRE spends great amounts of time & effort on continuously training its staff. JRE’s committed and experienced management team always maintains service levels at the highest standard. All of the abundance of real estate knowledge and experienced staff have and will continue to contribute the great success of our Relocation Service for Citi Group.

• A Large Property Database: Over 10 years operating its Residential Relocation Service in Beijing has enabled JRE to accumulate a large Property Database (More than 60,000 listings in Beijing and 80,000 listings in Shanghai), especially of Individual landlord’s properties. JRE also has excellent and well established business relations with the important developer owned properties and is certianly on the most invited list, giving JRE great price leveraging and negotiating advantages. The past three years’ experiences with Citi group, helping more than ­­­­­­345 families to find their ideal home in China, has proved that JRE has the ability to meet the various housing needs of Citi’s expats in China.

• Large Portfolio of Clients Represented Equals Strong Bargaining Power. Joanna real estate is one of the largest Relocation Service Provider in Beijing & Shanghai, with average monthly transactions of 60-80 cases and 120-150 cases per month and total sales volume of more than RMB 1,500,000 & RMB 2,800,000 per month, respectively. This enables Joanna real estate to maintain good relationships with both developers, as well as, individual landlords. Joanna real estate is renowned in the industry for its strong negotiation power on behalf of its clients, in terms of price, leasing condition and special situation management.

• Advanced Relocation Service Process & Procedure Has Given JRE a Competitive Edge in Managing Large Corporate Accounts: JRE is one of the top agencies here in China in managing large Corporate Accounts. Some of these are: ABB, Alcatel-Lucent, Caterpillar, Citigroup, Ericsson, Honeywell and Volkswagon, which all have expat numbers similar to Citi group in China. For those accounts we have developed advanced processes & procedures in managing the Contract Portfolios and monthly payments such as, various account management charts. Also, we have developed some specific on-line record tracking systems in order to help Corporate HR’s to obtain the latest relocation information of their expats.

• A Large Number of Experienced, Well Trained and Hard Working Consultants: It is always the people that make the difference of Service Quality! With more than 200 service staff in its Shanghai office and 450 staff across China, Joanna real estate is the largest Residential Relocation Service Company in the Mainland. JRE is committed to providing staff with a good working environment, great training opportunities, and a clear career development path. This results in less than 15% staff turnover, ensuring JRE will provide its clients with stable and consistent service. JRE’s large number of qualified consultants will guarantee enough manpower is dedicated to Citi Group in order to meet their employees’ varying housing needs across China.

• Unique Quality Control System: Through years of providing Relocation service to MNCs, we realize the great importance of Quality Control System in securing consistent customer satisfaction. Joanna real estate has paid great attention to focusing our efforts in selecting the right people and developing the best Quality Control systems and tools over the past years to enable us to outperform our competitors in achieving the highest possible level of Customer Satisfaction

• Strong Financial Support: Joanna real estate has been providing Payment Service Management for MNCs here in China for more than 8 years and has been provided the Payment Service for Citi Group for the past three years. It has created a complete payment system, assisting MNCs to manage their monthly rentals as well as utilities fees. Joanna real estate stands out from its competitor in its ability to carry-out the following two things:

• Manage individual landlord’s payments via Joanna real estate’s Bank Account, help to issue the official receipts, and distribute rentals to all individual landlords

• Arrange advanced payment such as 1st month rental payment, monthly utilities charges as well as school fees

• A Complete Internal Organization Structure Aligned with Customer Service Needs: Through years of operating Relocation Services in China, Joanna real estate has developed a complete set-up with a number of different departments, serving various functions. All departments work closely to support the Joanna Real Estate Account Service Team and ensure their performance meets the Service Target set by our Corporate Clients

• Experienced On-site support & Management System: JRE has provided On-site service for Citi-group for the past three years and has established great systems for helping CRS to do its internal expat management and monthly payment system. JRE’s Admin Team are very familiar with Citi-group’s housing policy and various processes & procedures. The On-site service Manager has played a very important role in the past three years in handling all issues occuring during the relocation service, supervising the service delivery of JRE’s service team in different cities and making sure all of the payments have been arranged on time and all the customers’ complaints have been taken good care of immediately.

Contact to Joanna Real Estate

Please let us know if there is anything we can do to assist you. Call, write, or send us an e-mail. we will be happy to get back to you with the information you require.

Joanna Real Estate Shanghai

Address:  Rm. 1103, Nanzheng Plaza, No. 580 West Najing Road,Bldg A, Shanghai, China
Postcode: 200041

Hot lines: 021 5228-6628, 5228-5528 , 13918579555
Fax: 021 5228-6608

If you want to make a housing request, please reach us by dialing:
Tel:  8621 5228-6628 / 8621 5228-5528 / 13918579555.
Or you can contact our sales rep at the below email we will reply to you within 24 hours.
E-mail: Joanna@joannarealestate.com.cn

If you want to make suggestions to improve our website do not hesitate to contact our Marketing Dept. We will reply to you within 24 hours.
E-mail: marketing-sh@joannarealestate.com.cn

Address: Rm B2701, Eagle Run Plaza, No.26 Xiaoyun Rd, Chaoyang District, Beijing, China
Postcode: 100125

Hot lines: 010 8458-3518, 8458-5667 , 13701080877
Fax: 010-8458-5405

If you want to make a housing request, please reach us by dialing:
Tel: 010 8458-5667,8458-5267,13701080877
Or you can contact our sales rep at the below email we will reply to you within 24 hours.
E-mail: Joanna@joannarealestate.com.cn

If you want to make suggestions to improve our website do not hesitate to contact our Marketing Dept. We will reply to you within 24 hours.
E-mail: marketing@joannarealestate.com.cn